IT Support Technician I — Frontline Tech Help & Setup

Ohlone College

Fremont (CA)

On-site

USD 80,000 - 102,000

Full time

6 days ago

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Job summary

Ohlone College seeks an Information Technology Support Technician I to troubleshoot hardware and software, configure Windows and Mac endpoints, and support digital signage and AV setups on the Fremont Newark campuses. The role emphasizes customer service to faculty, staff, and students while handling diverse equity-minded practices.

Strong documentation and teamwork are required. The position reports to ITS and involves both in-person and remote assistance, with a focus on timely problem

Qualifications

Bachelor's degree in a related field and job experience or training in network and/or computer systems and technologies.
Experience in educational settings and serving users with varying levels of tech familiarity.

Responsibilities

Troubleshoot software and hardware issues.
Direct advanced issues to higher ITS support.
Document problems and resolutions; maintain inventories.

Skills

Windows endpoint configuration

Mac endpoint configuration

Troubleshooting

AV setup

Software installation

Hardware installation

Security best practices

Education

Bachelor's degree in related field

Job description

Strong documentation and teamwork are required. The position reports to ITS and involves both in-person and remote assistance, with a focus on timely problem

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