IT Help Desk Technician II: Windows, Networking & Support

Western Partitions Inc.; Wilsonville (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision insurance

Flexible paid time off

Life insurance

Job summary

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide hardware, software, and networking support.

You will be the first point of contact for staff, handling tickets via phone, email, chat, and in person, and work to resolve issues promptly while maintaining documentation and inventory. The role requires an Associates degree in IT or related field (or equivalent experience), with certifications such as A+, N+, MCP encouraged.

Qualifications

• Associates degree or equivalent IT experience required.
• Industry certifications (A+/N+/MCP or equivalent) encouraged.
• Strong Windows OS, networking, and troubleshooting knowledge.
• Excellent written and verbal communication for end-user support.
• Ability to prioritize tasks and work with IT staff in a fast paced environment.

Responsibilities

• Provide first contact for staff IT support via phone, email, chat, and in person.
• Resolve hardware, software, and network issues to end-user satisfaction.
• Manage tickets per SLA, document tickets and inventory.
• Install, configure, and maintain client applications and devices.
• Coordinate with senior staff for complex problems and perform routine maintenance.

Skills

MS Windows

TCP/IP

Active Directory

DNS

DHCP

RDS

Hardware troubleshooting

Software troubleshooting

Communication skills

Customer service

Education

Associates degree in Information Systems / IT or related field

A+, N+, MCP or equivalent certifications

Tools

Microsoft Office

Job description

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide hardware, software, and networking support.

You will be the first point of contact for staff, handling tickets via phone, email, chat, and in person, and work to resolve issues promptly while maintaining documentation and inventory. The role requires an Associates degree in IT or related field (or equivalent experience), with certifications such as A+, N+, MCP encouraged.