Help Desk Technician: Windows & Endpoint Support Pro

Jobtailor; Chillicothe (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level troubleshooting for Windows-based environments. You will manage user accounts, resolve tickets via phone, chat, and in person, and escalate issues when needed.

The role emphasizes customer service and timely, accurate problem resolution across endpoint devices and software. Ideal candidates have an A+ certification, 3+ years in a helpdesk role, and solid knowledge of Microsoft 365, networking basics, and ticketing

Qualifications

• Associates degree in an IT-related field or equivalent IT certification.
• A+ certification required.
• At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment.

Responsibilities

• Provide first-level technical troubleshooting support via telephone, chat, remote tools, or in person.
• Resolve assigned tickets efficiently, timely, and in a customer-friendly manner.
• Manage user accounts: resetting passwords, unlocking accounts, creating/deleting accounts, and troubleshooting issues.
• Escalate to tier 2 support when needed and document all interactions in the ticketing system.
• Install, update, test, and configure software components for end users.
• Perform preventative maintenance on endpoint devices and support device refresh cycles.
• Provide technical training on ISBH systems for staff and new hires.
• Ensure post-resolution follow-ups to maintain customer satisfaction.

Skills

A+ Certification

Helpdesk Support Experience

Microsoft Windows Expertise

Customer Service Skills

Networking Knowledge

Education

Associates degree in IT-related field

Tools

Helpdesk Ticketing System

Remote Communication Tools

Microsoft 365

Endpoint Devices

Diagnostic Tools

Job description

Jobtailor is seeking an experienced IT Helpdesk Specialist to provide first-level troubleshooting for Windows-based environments. You will manage user accounts, resolve tickets via phone, chat, and in person, and escalate issues when needed.

The role emphasizes customer service and timely, accurate problem resolution across endpoint devices and software. Ideal candidates have an A+ certification, 3+ years in a helpdesk role, and solid knowledge of Microsoft 365, networking basics, and ticketing