IT Help Desk Technician I — Quick, Hands-on IT Support

Park Place Technologies in; Highland Heights (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Park Place Technologies is seeking a Help Desk Technician L1 to deliver first-level end-user support for workstation, printer, and software issues in a fast-paced IT environment. You will handle incidents via the ticketing system, resolve hardware and software problems, and assist with deploying new devices.

Applicants should have 1–2+ years of related experience and a solid understanding of Windows, networks, and security software. A degree is preferred; on-site work is expected.

Qualifications

• 1-2+ years of related experience.
• Familiar with hardware, operating systems, networks, antivirus/firewalls and routers.
• Ability to make decisions quickly with limited information and solve problems.
• Ability to read and understand complex manuals and terminology.
• Understanding of hardware and software.
• Keen attention to detail and pattern recognition.
• Ability to diagnose and resolve complex computer/software issues.

Responsibilities

• Manages the help desk ticketing system and routes incidents to the correct IT group.
• Provides first-level end-user support for IT issues (workstations, printers, phones).
• Configures, installs and deploys new workstations and IT equipment.
• Troubleshoots and offers viable solutions to hardware and software problems.
• Handles routine technical issues over the phone and documents issues for trend analysis.
• Escalates and collaborates with team members to resolve ongoing issues.
• Installs and tests systems and software for in-house operations.
• Provides system upgrades, debugs software, and runs diagnostics as needed.
• Stays current with IT trends and provides on-call support when required.

Skills

Operating systems

Hardware knowledge

Networks

Virus software/firewalls

Routers

Windows OS

Customer support

Education

Associate or Bachelor's degree

Tools

Ticketing system

Remote support tools

Job description

Park Place Technologies is seeking a Help Desk Technician L1 to deliver first-level end-user support for workstation, printer, and software issues in a fast-paced IT environment. You will handle incidents via the ticketing system, resolve hardware and software problems, and assist with deploying new devices.

Applicants should have 1–2+ years of related experience and a solid understanding of Windows, networks, and security software. A degree is preferred; on-site work is expected.