IT Help Desk Technician II: Escalations & Networking

Western Partitions, Inc.; Portland (OR); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement savings plan with 7%

Medical, prescription, dental and视保险

Paid time off and holidays

Professional development opportunities

Job summary

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide frontline IT support across hardware, software, and networking. You will respond via phone, email, chat, and in person, acting as the initial contact for staff and escalating complex issues to senior team members.

The role requires strong Windows OS and network knowledge, plus excellent communication and a customer-focused attitude. Occasional after-hours work and off-site maintenance may be required.

Qualifications

• Associates degree or equivalent industry experience required or preferred.
• A+, N+, MCP or other industry level certifications recommended.
• Excellent written and interpersonal skills are essential.
• Ability to prioritize a constantly shifting workload and collaborate with IT staff.

Responsibilities

• Provide hardware, software, and network support via phone, email, chat, and in person.
• Act as the first point of contact for staff needing IT support.
• Escalate issues to senior colleagues as needed.
• Manage tickets in line with SLAs and monitor queue prioritization.
• Troubleshoot connectivity, VPN, and basic network issues.
• Install, maintain, and troubleshoot client applications.
• Document tickets and update IT inventory.
• Order and provision devices and migrate user data.
• Create and maintain internal process documentation.

Skills

Windows OS

Networking basics

Active Directory

DNS

DHCP

RDS

Troubleshooting

Mobile devices

Customer service

Written communication

Education

Associates degree in IT or related field

Equivalent industry experience

Tools

A+ certification

Network+ (N+)

MCP

Job description

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide frontline IT support across hardware, software, and networking. You will respond via phone, email, chat, and in person, acting as the initial contact for staff and escalating complex issues to senior team members.

The role requires strong Windows OS and network knowledge, plus excellent communication and a customer-focused attitude. Occasional after-hours work and off-site maintenance may be required.