IT Help Desk Technician — Customer-Focused Tech Support

Elite-Recruiting-; Loveland (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for hardware, software, and network issues across the organization. The role emphasizes troubleshooting, ticket management, documentation, and end-user training in a fast-paced environment.

The candidate should have strong customer service skills, familiarity with Windows environments and Microsoft Office, and experience with common ticketing systems. Onsite presence at multiple facilities will be expected.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's in IT preferred.
• Experience with Windows environments and Microsoft Office apps.

Responsibilities

• Provide first-level technical support via phone, email, remote support, and in-person.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and business applications.
• Utilize remote support tools to resolve user issues.
• Create, prioritize, update, and close support tickets in the ticketing system.
• Maintain accurate documentation and IT asset inventories.
• Provide end-user training on software, security, and IT best practices.
• Escalate complex issues to senior IT staff when needed.

Skills

Troubleshooting

Windows

macOS

Linux basics

Office applications

Customer service

Networking basics

Education

High school diploma or equivalent

Associate's or Bachelor's degree in IT

Tools

ServiceNow

Zendesk

Jira

Job description

Elite-Recruiting- is seeking an IT Help Desk Technician to provide first-level support for hardware, software, and network issues across the organization. The role emphasizes troubleshooting, ticket management, documentation, and end-user training in a fast-paced environment.

The candidate should have strong customer service skills, familiarity with Windows environments and Microsoft Office, and experience with common ticketing systems. Onsite presence at multiple facilities will be expected.