IT Help Desk Technician II - Advanced Support

Western Partitions, Inc.; Wilsonville (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Bonus plan

401(k) with match

Medical, dental and vision insurance

Life insurance and disability benefits

Paid time off and holidays

Professional development and certs

Job summary

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide hardware, software, and networking support to staff across offices and sites. This role uses phone, email, chat, and in-person assistance.

The candidate should have strong Windows knowledge and network fundamentals (DNS, DHCP, Active Directory), with the ability to prioritize tickets, document work, and collaborate with IT staff. Occasional travel to corporate offices and jobsites may be required.

Qualifications

• Associates degree in Information Systems, Computer Science, or related field OR equivalent industry experience.
• A+, N+, MCP, or other industry level certifications recommended.
• Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
• Must be team-oriented and thrive in a fast paced environment.
• Strong knowledge of MS Windows operating systems.
• Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS).
• Competency with hardware and software troubleshooting.
• Competency with common mobile products (iPhone, iPad, Android devices).
• Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
• Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Responsibilities

• Act as the first point of contact for staff requiring IT support.
• Escalate complex problems to senior technicians.
• Troubleshoot connectivity, network, and client VPN issues.
• Install, maintain, and troubleshoot client applications.
• Document all support tickets in IT ticketing software.
• Update and reconcile IT inventory.
• Order new client computers and provision for use.
• Reimage existing client computers and migrate user data.
• Troubleshoot telecom and mobile device issues.
• Perform hardware repairs and upgrades.
• Create and maintain documentation for internal processes.

Skills

Windows OS

VPN support

Network troubleshooting

Interpersonal skills

Education

Associate degree in Information Systems or related field

Tools

Microsoft Windows

Active Directory

DNS

DHCP

RDS

VPN

Job description

Western Partitions, Inc. is seeking a Helpdesk Technician II to provide hardware, software, and networking support to staff across offices and sites. This role uses phone, email, chat, and in-person assistance.

The candidate should have strong Windows knowledge and network fundamentals (DNS, DHCP, Active Directory), with the ability to prioritize tickets, document work, and collaborate with IT staff. Occasional travel to corporate offices and jobsites may be required.