IT Help Desk Technician II - Cloud & Network Specialist

Continental Battery Systems; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Robust voluntary benefits package

PTO and paid holidays off

Significant employee product discounts

Job summary

A fast-paced organization in Dallas is seeking a Help Desk Technician II. The candidate will provide advanced technical support to end-users, manage IT infrastructure, and troubleshoot complex issues. Required qualifications include an AA degree or equivalent, with a preferred BA and at least 2 years of relevant experience. Excellent problem-solving skills and advanced knowledge of Google Workspace are essential. Competitive benefits and a supportive work environment are offered.

Qualifications

• Minimum 2 years of experience in systems administration, network troubleshooting, and help desk support.
• Advanced knowledge of IT systems and network infrastructure.

Responsibilities

• Provide advanced technical support to end-users.
• Troubleshoot and resolve escalated help desk cases.
• Manage and maintain Google Virtual Server infrastructure.
• Implement and maintain server security measures.
• Manage and maintain network infrastructure.

Skills

Customer-focused

Problem-solving

Analytical skills

Excellent communication

Education

AA Degree or equivalent; BA preferred

Tools

Google Workspace Administration

NetSuite Security Administration

RMM Experience

Server Operating Systems

Job description

A fast-paced organization in Dallas is seeking a Help Desk Technician II. The candidate will provide advanced technical support to end-users, manage IT infrastructure, and troubleshoot complex issues. Required qualifications include an AA degree or equivalent, with a preferred BA and at least 2 years of relevant experience. Excellent problem-solving skills and advanced knowledge of Google Workspace are essential. Competitive benefits and a supportive work environment are offered.