Tier II Help Desk Analyst — Onsite IT Support

Zones, LLC; Dallas (TX); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Comprehensive benefits package

State-mandated sick leave

Job summary

Zones, LLC is looking for a Help Desk Analyst II in Dallas, TX, to address user issues and maintain the Tech Bar. As the first point of escalation for technical queries, you will troubleshoot hardware and software and assist remote workers with equipment management.

The ideal candidate has a minimum of an Associates Degree and 2+ years in technical support, along with strong problem-solving skills and a passion for technology. This position pays up to $33.65/hour.

Qualifications

• Minimum of 2+ years experience in a technical support role.
• Ability to troubleshoot hardware and software issues.
• In-depth knowledge interacting with various hardware and software platforms.

Responsibilities

• Be the first point of escalation for tickets from the Tier 1 team.
• Provide in-person support of user issues.
• Manage shipping and receiving equipment.

Skills

Excellent problem-solving skills

Attention to detail

Great communication skills

Self-discipline

Passion for technology

Experience with ticketing software

Ability to configure email clients

Education

Associates Degree in computer/IT related field

Tools

Microsoft O365

Microsoft Windows operating system

MAC OS

Google Workspace

Logitech

Job description

Zones, LLC is looking for a Help Desk Analyst II in Dallas, TX, to address user issues and maintain the Tech Bar. As the first point of escalation for technical queries, you will troubleshoot hardware and software and assist remote workers with equipment management.

The ideal candidate has a minimum of an Associates Degree and 2+ years in technical support, along with strong problem-solving skills and a passion for technology. This position pays up to $33.65/hour.