Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A federal services provider is seeking a Senior Help Desk Technician in Dallas, Texas, to provide Level 1 & 2 support to end users in the Executive Office for the United States Attorneys. Candidates should possess relevant technical skills and ITIL Foundations certification, along with excellent communication abilities. The role includes training users, managing IT inventories, and supporting various office technologies. Join us to contribute to federal innovation in a supportive environment with ample professional growth opportunities.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience is advantageous.
• Familiarity with Change Management is valued.
• Active DOD clearance of Level 6 Public Trust or above is preferred.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Train end users on desktop applications.
• Setup and support conference and training rooms.
• Submit weekly status reports.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking

Maintaining IT inventories

Education

ITIL Foundations certification

Job description

A federal services provider is seeking a Senior Help Desk Technician in Dallas, Texas, to provide Level 1 & 2 support to end users in the Executive Office for the United States Attorneys. Candidates should possess relevant technical skills and ITIL Foundations certification, along with excellent communication abilities. The role includes training users, managing IT inventories, and supporting various office technologies. Join us to contribute to federal innovation in a supportive environment with ample professional growth opportunities.