IT Help Desk Technician I - Entry-Level Tech Support

University of Utah; Salt Lake City (UT); Hybrid; USD 19,000 - 28,000; Full time

Job summary

University of Utah's UIT is seeking a full-time IT Support / Help Desk Technician I to provide first-level technical assistance to students, faculty, staff and other users. The role focuses on hardware, software, account access, security, and network-related issues, with on-site training and occasional on-site work within Utah.

A hybrid work arrangement is available during training and ongoing operations. The position reports to the UIT Help Desk manager and emphasizes customer service, accurate

Qualifications

• Provides first-level technical support to students, faculty, staff, and other users.
• Troubleshoots hardware, software, account access, security and network issues and documents incidents.

Responsibilities

• Respond to inquiries and issues from campus users.
• Escalate complex problems to appropriate teams when needed and document resolutions.

Skills

Hardware support

Software support

Account access

Security

Networking

Job description

University of Utah's UIT is seeking a full-time IT Support / Help Desk Technician I to provide first-level technical assistance to students, faculty, staff and other users. The role focuses on hardware, software, account access, security, and network-related issues, with on-site training and occasional on-site work within Utah.

A hybrid work arrangement is available during training and ongoing operations. The position reports to the UIT Help Desk manager and emphasizes customer service, accurate