IT Support / Help Desk Tech I

University of Utah; Salt Lake City (UT); Hybrid; USD 19,000 - 28,000; Full time

Job summary

University of Utah's UIT is seeking a full-time IT Support / Help Desk Technician I to provide first-level technical assistance to students, faculty, staff and other users. The role focuses on hardware, software, account access, security, and network-related issues, with on-site training and occasional on-site work within Utah.

A hybrid work arrangement is available during training and ongoing operations. The position reports to the UIT Help Desk manager and emphasizes customer service, accurate

Qualifications

• Provides first-level technical support to students, faculty, staff, and other users.
• Troubleshoots hardware, software, account access, security and network issues and documents incidents.

Responsibilities

• Respond to inquiries and issues from campus users.
• Escalate complex problems to appropriate teams when needed and document resolutions.

Skills

Hardware support

Software support

Account access

Security

Networking

Job description

IT Support / Help Desk Tech I

Job Summary

IT Support / Help Desk Technicians

University Information Technology (UIT) is seeking a full-time,benefited Help Desk professional to join our team. Until furthernotice, this position is eligible for hybrid or on-site work withinthe state of Utah. On-site training and occasional on-site work arerequired. Work location and schedule may vary based on operationalneeds.

An employee hired into this role who telecommutes will beresponsible for providing space, telephone, printing, networkingand/or internet capabilities at the telecommute location andsigning the University of Utah Telecommuting Agreement. Theemployee will also be responsible for transportation and relatedexpenses for on-site work.

About UIT: University Information Technology(UIT), the central IT service provider for theUniversity of Utah, reports to the U's Chief InformationOfficer and is responsible for many of the U's sharedIT services including the wired and wireless network; CampusInformation Services (CIS) portal; UMail, telephone, and onlinecollaboration; digital learning technologies; information security;software licensing; and a host of other IT systems andservices.

About the University of Utah: Located in Salt LakeCity, the U is the flagship institution of the State of Utah'ssystem of higher education, home to arts and museumvenues and a member of the BIG-12 Conference.Skiing andsnowboarding opportunities are a short distance fromcampus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City ishome to the Utah Symphony andOpera, Ballet West,professional sports teams, and a wide range ofother cultural and recreational activities.

Responsibilities

IT Support / Help Desk Technician, I

The IT Support/Help Desk Technician I is responsible for providingfirst-level technical support to students, faculty, staff, andother users. This position serves as the primary point of contactfor hardware, software, account access, security, andnetwork-related issues. The technician troubleshoots and resolvestechnical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specializedsupport teams when necessary. All incidents, service requests, andresolutions are accurately documented to ensure a high level ofcustomer service and operational effectiveness. This position willreport directly to the UIT Help Desk manager.

This job description is not designed to contain or be interpretedas a comprehensive inventory of all duties, responsibilities, andqualifications required of employees assigned to the job.Job Code:S34131Grade: S13

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

IT Support / Help Desk Technician, I: Requireslittle to no related experience.

Requisition Number: PRN46437B

Full Time or Part Time? Full Time

Work Schedule Summary: 10am-7pm TUE-SAT, off SUN/MON

Department: 01555 - UIT INFRASTRUCTURE & OPS

Location: Campus

Pay Rate Range: $17.00/hour

Close Date: 10/16/2026