IT Help Desk Technician I (Day Shift)

Oneworld Community Health Centers; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Tuition Reimbursement

401(k)

Fitness Center

Job summary

OneWorld Community Health Centers, Inc. is seeking a full-time IT Support Specialist at our Omaha campus to deliver high-quality computer services, support, and training to staff and customers.

You will handle help desk requests via phone, email, ticketing, in person, and remote control, ensuring secure, compliant IT operations. The role requires a high school diploma and experience with Active Directory, Group Policies, MDT/WDS deployments, and Microsoft Exchange.

Qualifications

• High School Diploma or equivalent required.
• Experience using OSI Model for troubleshooting preferred.
• Active Directory and Group Policies administration preferred.
• Experience with Help Desk or Desktop Support preferred.
• Experience with Microsoft Exchange preferred (0-2 years).
• Excellent written and verbal communication skills preferred.
• Demonstrated ability to analyze and solve problems.

Responsibilities

• Provides staff and customers with top-quality, consistently available computer service, support, and training.
• Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software.
• Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Sets up and maintains user accounts, email addresses, and access to network resources.
• Researches and assists with the preparation of technical and administrative reports or documents, which include ROI analysis, implementation plans, training documents, audit reports, PDSA reports, risk assessments, and other reports or documents as needed.
• Acts as a liaison between hardware and software suppliers and management for informational updates and problem resolution.

Skills

Help Desk experience

Customer service

Troubleshooting (OSI model)

Remote support

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft MDT

WDS

Active Directory

Group Policies

Remote control software

Microsoft Exchange

Job description

OneWorld Community Health Centers, Inc. is seeking a full-time IT Support Specialist at our Omaha campus to deliver high-quality computer services, support, and training to staff and customers.

You will handle help desk requests via phone, email, ticketing, in person, and remote control, ensuring secure, compliant IT operations. The role requires a high school diploma and experience with Active Directory, Group Policies, MDT/WDS deployments, and Microsoft Exchange.