System Support Technician I

Oneworld Community Health Centers; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Tuition Reimbursement

401(k)

Fitness Center

Job summary

OneWorld Community Health Centers, Inc. is seeking a full-time IT Support Specialist at our Omaha campus to deliver high-quality computer services, support, and training to staff and customers.

You will handle help desk requests via phone, email, ticketing, in person, and remote control, ensuring secure, compliant IT operations. The role requires a high school diploma and experience with Active Directory, Group Policies, MDT/WDS deployments, and Microsoft Exchange.

Qualifications

• High School Diploma or equivalent required.
• Experience using OSI Model for troubleshooting preferred.
• Active Directory and Group Policies administration preferred.
• Experience with Help Desk or Desktop Support preferred.
• Experience with Microsoft Exchange preferred (0-2 years).
• Excellent written and verbal communication skills preferred.
• Demonstrated ability to analyze and solve problems.

Responsibilities

• Provides staff and customers with top-quality, consistently available computer service, support, and training.
• Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software.
• Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Sets up and maintains user accounts, email addresses, and access to network resources.
• Researches and assists with the preparation of technical and administrative reports or documents, which include ROI analysis, implementation plans, training documents, audit reports, PDSA reports, risk assessments, and other reports or documents as needed.
• Acts as a liaison between hardware and software suppliers and management for informational updates and problem resolution.

Skills

Help Desk experience

Customer service

Troubleshooting (OSI model)

Remote support

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft MDT

WDS

Active Directory

Group Policies

Remote control software

Microsoft Exchange

Job description

Job DetailsJob Location: Omaha, NE 68107Position Type: Full TimeEducation Level: High School DiplomaJob Shift: DayJob Category: Information Technology (IT)One full-time position (40 hrs/week) | Main Livestock Exchange Campus (30th & L) | Monday - Friday 8:00 am - 5:00 pm |

Job Duties

• Provides staff and customers with top-quality, consistently available computer service, support, and training.
• Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software.
• Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Sets up and maintains user accounts, email addresses, and access to network resources.
• Researches and assists with the preparation of technical and administrative reports or documents, which include ROI analysis, implementation plans, training documents, audit reports, PDSA reports, risk assessments, and other reports or documents as needed.
• Acts as a liaison between hardware and software suppliers and management for informational updates and problem resolution.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Qualifications

• High School Diploma or equivalent required.
• Experience using the OSI Model for troubleshooting preferred.
• Operating System Deployment experience using Microsoft MDT or WDS preferred.
• Experience administering Active Directory and Group Policies preferred.
• Experience with Help Desk or Desktop Support preferred.
• Experience with Microsoft Exchange preferred (0-2 years' experience).
• Excellent verbal and written communication skills preferred.
• Demonstrated ability to analyze and solve problems.
• Demonstrated ability to prioritize and organize.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices.

We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer