IT Support Specialist: End-User Tech & Help Desk

Greater Omaha Packing Co., Inc; Omaha (NE); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) with company match

Education Reimbursement

Job summary

Greater Omaha Packing in Omaha, NE is seeking an IT Support Specialist (Level 1) to ensure reliable operation of desktop hardware, software, and basic network services. You will troubleshoot issues, document resolutions, assist with onboarding, and provide excellent customer service to end users.

Candidates should have desktop support experience, knowledge of Windows, Microsoft 365, TCP/IP, VPN, and Active Directory, plus strong communication skills.

Qualifications

• Desktop support and end-user troubleshooting experience.
• Knowledge of Windows operating systems and Microsoft 365.
• Knowledge of TCP/IP, Wi‑Fi, and VPN.
• Experience with Active Directory and user administration.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide in-person, phone, 2-way radio, and remote technical support.
• Troubleshoot desktops, laptops, printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to appropriate technical resources.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
• Create user accounts, reset passwords, and manage access requests.
• Support onboarding and offboarding activities.
• Maintain IT asset inventory and equipment tracking.
• Test and evaluate hardware and software solutions.
• Train users and assist with IT policies and procedures.
• Assist in after hours on call support.

Skills

Desktop support

End-user troubleshooting

Windows OS

Microsoft 365

TCP/IP

Wi-Fi

VPN

Active Directory

User administration

Customer service

Communication

Organizational skills

Education

Associate degree in IT/CS

CompTIA A+

CompTIA Network+

Job description

Greater Omaha Packing in Omaha, NE is seeking an IT Support Specialist (Level 1) to ensure reliable operation of desktop hardware, software, and basic network services. You will troubleshoot issues, document resolutions, assist with onboarding, and provide excellent customer service to end users.

Candidates should have desktop support experience, knowledge of Windows, Microsoft 365, TCP/IP, VPN, and Active Directory, plus strong communication skills.