IT Support Specialist

Sandhills South Africa; Lincoln (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

4.5-day workweek

Job summary

Sandhills South Africa is seeking an IT Support Specialist in Lincoln, Nebraska, USA. The role focuses on providing technical assistance for computer systems, software, and hardware with a strong customer-service mindset.

You will join a collaborative team, support end users, and help maintain IT operations while advancing in a growth‑oriented environment. A 4.5-day workweek is offered, with competitive pay and opportunities for development.

Qualifications

• Experience in IT helpdesk preferred; training provided.
• Ability to deliver strong customer service in a fast paced environment.
• Strong problem solving and organizational skills.

Responsibilities

• Provide helpdesk support and resolve problems for end users.
• Monitor and respond quickly to requests received through our internal task order system.
• Responsible for the maintenance and operations of computer systems and networks.
• Responsible for Microsoft Dynamics CRM and Microsoft Exchange site maintenance and operations
• Assume other duties as assigned.

Skills

Helpdesk support

Customer service

Teamwork

Rapid learning

Analytical thinking

Organization

Job description

IT Support Specialist

Lincoln, Nebraska, USA

The IT Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skills.

This is a position in a highly collaborative environment working with other skilled professionals. The role offers competitive pay and vast opportunities for growth within the organization.

Now offering a 4.5-day workweek!

Responsibilities

• Provide helpdesk support and resolve problems for end users.
• Monitor and respond quickly to requests received through our internal task order system.
• Responsible for the maintenance and operations of computer systems and networks.
• Responsible for Microsoft Dynamics CRM and Microsoft Exchange site maintenance and operations
• Assume other duties as assigned.

Skills/Knowledge/Abilities Preferred

• Desire to support local users in a helpdesk role; experience preferred, but training is provided.
• Self-motivated individual who enjoys working in a fast-paced, ever-changing environment.
• Ability to perform effectively in a team-oriented environment.
• Ability to quickly learn new technologies and business functions.
• Strong analytical skills to determine effective approaches to business solutions.
• Organization and problem-solving skills.