IT Helpdesk Tech — Fast-Track Support & Security Access

Ohmstede Industrial Services Inc.

Deer Park (TX)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Ohmstede Industrial Services Inc. seeks an IT Helpdesk Specialist to provide first and second level support for a variety of applications and technologies. You will handle helpdesk tickets, assist with software testing, and image/deploy PCs while maintaining asset inventory.

The role focuses on user support, security, and proactive problem resolution. Requirements include 2+ years in a complex applications environment, strong customer service skills, and a valid driver's license.

Qualifications

Two or more years of experience supporting a complex applications environment.
Excellent customer support via phone, email, and in person.
Willingness to learn and adapt to new technologies.
Must have a valid driver's license.
TWIC card may be required.
Must comply with Ohmstede's drug and alcohol policy.
Experience with Exchange, Teams, Office, and Active Directory.

Responsibilities

Helpdesk: serves as first point of contact for employees needing technical assistance and resolves tickets.
Software Testing & Support: resolves issues in purchased software, tests updates, and documents procedures.
Image, configure, repair, and deploy PC laptops and peripherals; maintain inventory.
System Security: manage IDs, permissions, and access to applications.