IT Helpdesk Technician – Onsite & Remote Support

Care Resource Community Health Center; Miami (FL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Care Resource Community Health Center seeks an IT Helpdesk Technician to provide daily end-user support across multiple Miami locations. The role handles L1 issues, ticketing, and remote/onsite assistance for desktops, phones, printers, and network connectivity.

You will manage Windows Active Directory, Exchange/Office 365 accounts, and deploy/ image end-user devices. Familiarity with WDS, PDQ, and Intune is a plus, along with strong customer service and collaboration skills.

Qualifications

• Provides daily IT helpdesk support to multiple locations per documented procedures.
• L1 support: ticketing, tracking, and resolution per service standards.
• Supports on-site and remote issues across desktops, laptops, phones, printers, and network.
• Maintains Windows AD, user accounts, permissions, onboarding/offboarding.
• Manages Exchange/Office 365 user accounts and groups.
• Images and deploys end-user devices with standard tools (WDS, PDQ, Intune).
• Installs and updates OS/software with proper approvals.
• Performs hardware/software maintenance and replacements as needed.
• Ensures network connectivity and escalates appropriately.
• Supports telephony and communication hardware and services.
• Documents activities, configurations, and resolutions in ticketing system.

Responsibilities

• Provide daily technical support across multiple locations.
• Act as primary Level 1 support within documented helpdesk processes.
• Deliver on-site and remote support for devices and software.
• Manage Active Directory user accounts and access rights.
• Handle Exchange/Office 365 accounts and groups securely.
• Image and deploy end-user devices using standard tools.
• Install and maintain operating systems and approved apps.
• Maintain accurate ticket documentation for audits.
• Assist with IT asset inventory and VMs/licenses.
• Communicate updates to colleagues and vendors.
• Follow security, access control, and change management policies.
• Collaborate with IT staff on site deployments and upgrades.

Skills

Windows

End User Support

Desktop Management

Microsoft Office

Phone Systems

Verbal Communication

Team Player

Multitasking

Networking

Security

Documentation

Customer Service

Education

High School or better (Network Systems Administration preferred)

CompTIA A+

Tools

PDQ

Microsoft Intune

Windows Deployment Services

Active Directory

Microsoft Exchange

Office 365

Job description

Care Resource Community Health Center seeks an IT Helpdesk Technician to provide daily end-user support across multiple Miami locations. The role handles L1 issues, ticketing, and remote/onsite assistance for desktops, phones, printers, and network connectivity.

You will manage Windows Active Directory, Exchange/Office 365 accounts, and deploy/ image end-user devices. Familiarity with WDS, PDQ, and Intune is a plus, along with strong customer service and collaboration skills.