IT - Help Desk Technician

Life Cycle Power; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Optional life insurance

Job summary

Life Cycle Power in Houston, TX is seeking an Entry Level IT Help Desk Technician to join a fast-paced, customer-focused team. You will handle tickets, in-person walk-ups, phone calls, and Teams messages, troubleshooting a wide range of issues to maintain 98-100% uptime across sites.

The role supports the Remote Operations Center and staff in West Texas, New Mexico, and nearby states. If you enjoy solving IT problems and helping people, this is a great fit with ongoing learning and on-the-job

Qualifications

• CompTIA A+, Network+, Security+, ISC2 CC, Microsoft *, or other IT certifications.
• 1-3 years IT experience or equivalent education with certifications.
• High school diploma or GED required.
• Must reside in the Houston area or plan to relocate to the city.

Responsibilities

• Provide first-line of defense and support for IT help desk requests and tickets.
• Troubleshoot hardware and software issues.
• Assist with Outlook, Teams, Windows, applications, printers, network connectivity.
• Assign tickets to appropriate IT members based on roles.
• Support walk-up requests and provide in-person customer service.
• Escalate unresolved issues to Tier 2 support when needed.
• Participate in on-call rotation and collaborate with IT staff.

Skills

Certifications literacy

Customer support

Ticketing workflow

Hardware troubleshooting

Education

High school diploma or GED

Tools

Windows

Outlook

Teams

Job description

IT - Help Desk Technician

Job Status: Full Time
Location: Houston, Texas(Onsite)

Available Schedule(s): 1st Shift: 7 AM-7PM (Monday throughSaturday)
2nd Shift: 7PM- 7AM (Monday through Sunday)

POSITION SUMMARY

We are hiring an Entry Level IT - Help Desk Technician who is ready to begin or advance their career in a fast-paced, customer-focused, and collaborative environment. This position is our first line of support and will handle submitted IT Help Desk tickets, in-person walk-ups, phone calls, and Microsoft Teams message communications. You will troubleshoot a wide range of technical and non-technical issues and work closely with our team to deliver excellent support to our employees and contractors.

The member will provide priority and dedicated support to our internal Remote Operations Center (ROC) who supports field units in West Texas, New Mexico, and other states around this great nation.

Our department believes strongly in customer service with a smile, gratitude, and all with a servant's heart and attitude. We value professionalism, courtesy, patience, and a willingness to serve. If you enjoy helping people, solving complex IT problems, learning new trade skills, and being part of a supportive team, you will be a great fit here. We like to laugh, have fun, but know when to hunker down and get busy resolving issues for our staff and services. The goal in our environment is to maintain 98-100% uptime in all sites, and we need personnel who share that same vision.

ESSENTIAL FUNCTIONS

• Provide first-line ofdefense and support for all IT help desk requests and tickets.
• Troubleshoot hardware and software issues.
• Assist with Outlook, Teams, Windows, applications, printers, network connectivity, and much more.
• Assign tickets to appropriate IT members based on roles and responsibilities within the team.
• Install and terminate Ethernet cable when needed.
• Support walk-up requests and provide in-person customer service.
• Nicely ensuring all personnel know of and follow company IT policies and procedures.
• Escalate unresolved issues to Tier 2 support where needed.
• Collaborate with the IT team to resolve issues quickly.
• Consistently shadow team members to learn more within the environment for personal growth through on-the-job training (OJT).
• Participate in on-call rotation.
• Assist in maintaining a secure environment by following internal processes and best practices.

POSITION REQUIREMENTS

• Must successfully pass background check.
• Must successfully pass pre-employment drug screening.
• Possesses a valid U.S. Driver’s License.
• Daily in-person, predictable attendance.

Required Qualifications

• CompTIA A+, Network+, Security+, ISC2 CC, Microsoft *, or other equivalent IT-related certifications. Please be prepared to provide cert ID#'supon request or in thesubmittedresume.
• 1-3years of IT experience or equivalent higher education in combination with certifications.
• High school diploma or GED at a minimum.
• A verystronginterest in learning and growing within the IT industry.
• Must live in the Houston area or planning on your own to relocate to the city. Relocation assistance is not provided.

Preferred Qualifications

• Have an Associate or Bachelor’s degree in an IT-related program in combination with certifications but a degree is not required.
• Additional IT certifications related to the job at hand.
• Customer service certified or experienced with supporting customers in person from differing industries.
• Experience handling IT Help Desk requests or tickets.
• Experience supporting Windows and Linux workstations.
• Deep understanding of support in critical infrastructures, i.e., IT/OT environments and First Responder emergency priorities.

Benefits Package

• Medical
• Dental
• Vision
• 401k
• Optional life insurance

EQUAL EMPLOYMENT OPPORTUNITY

Life Cycle Power is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran’s status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these non-discriminatory policies. Life Cycle Power has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.