Information Technology Help Desk Support

Tecnicas Reunidas; Houston (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

Técnicas Reunidas in Houston is seeking an IT Help Desk Support Specialist (Part-Time) to provide first-line technical support for employees, troubleshoot hardware, software, and connectivity issues, and maintain workplace technology in a professional environment.

This entry-level role requires at least 1 year of hands-on IT support, on-site presence in Houston, and comfort with Intune, Windows, and basic cybersecurity practices.

Qualifications

• Minimum 1 year of hands-on IT help desk or desktop support experience.
• Working knowledge of Windows operating systems, hardware, and common business apps.
• Experience diagnosing and resolving hardware, software, and basic connectivity issues.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and with remote IT teams.
• Must be located in the Greater Houston area and available on-site.

Responsibilities

• Provide first-level technical support for employees, troubleshooting hardware, software, workstation, and connectivity issues.
• Install, configure, maintain, and upgrade laptops, desktops, monitors, and peripheral devices.
• Manage software installations, OS updates, security patches, and device drivers.
• Assist with device configuration and management using Microsoft Intune.
• Set up workstations and prepare IT equipment for new and existing employees.
• Maintain accurate IT equipment inventory, including receiving, storing, distributing, and tracking hardware.
• Support conference room audiovisual equipment, presentations, and connectivity.
• Identify, troubleshoot, document, and elevate technical incidents as necessary.
• Assist with workstation migrations, system changes, and other IT-related projects.
• Follow company cybersecurity policies, report potential security incidents, and ensure compliance with data protection requirements.

Skills

Windows operating systems

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Team collaboration

Independent work

On-site work

Education

Associate degree or coursework in IT

Tools

Microsoft Intune

IT ticketing systems

Microsoft 365

Job description

IT Help Desk Support Specialist (Part-Time)

Location: Houston, TX 77056 (Galleria Area)

Experience Required: Minimum 1 Year

Work Arrangement: On-Site

Position Overview

This entry-level position is ideal for someone with hands-on IT support experience who enjoys troubleshooting technical issues, assisting employees, and maintaining workplace technology in a professional environment.

Key Responsibilities

• Provide first-level technical support for employees, troubleshooting hardware, software, workstation, and connectivity issues.
• Install, configure, maintain, and upgrade laptops, desktops, monitors, and peripheral devices.
• Manage software installations, operating system updates, security patches, and device drivers.
• Assist with device configuration and management using Microsoft Intune.
• Set up workstations and prepare IT equipment for new and existing employees.
• Maintain accurate IT equipment inventory, including receiving, storing, distributing, and tracking hardware.
• Support conference room audiovisual equipment, presentations, and connectivity.
• Identify, troubleshoot, document, and elevate technical incidents as necessary.
• Assist with workstation migrations, system changes, and other IT-related projects.
• Follow company cybersecurity policies, report potential security incidents, and ensure compliance with data protection requirements.

Minimum Qualifications

• Minimum 1 year of hands-on experience in IT help desk, desktop support, or a related technical support role.
• Working knowledge of Windows operating systems, computer hardware, and common business applications.
• Experience diagnosing and resolving hardware, software, and basic connectivity issues.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaborate with remote IT teams.
• Must be located in the Greater Houston area and available to work on-site.

Preferred Qualifications

• Familiarity with Microsoft 365, Microsoft Intune, and IT ticketing systems.
• Basic understanding of networking, cybersecurity, and IT asset management.
• CompTIA A+, Microsoft certifications, or other relevant IT credentials.
• Associate degree or coursework in Information Technology, Computer Science, or a related field.

Relocation assistance and employment visa sponsorship are not available for this position.

Gain valuable hands-on IT experience in a global engineering environment while developing your technical skills and supporting daily business operations.

Técnicas Reunidas is a global engineering and construction company specializing in large-scale industrial, energy, and infrastructure projects. With an international presence, we deliver innovative engineering solutions to complex projects worldwide.