Campus IT Technician - On-Site & Remote Support

Kiewit (Canada); Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Kiewit Technology Group is seeking an Entry Level Campus Technician to provide on-site and remote IT support for employees in Houston. You will resolve issues, document tickets, and escalate when necessary, while delivering strong customer service.

The role requires proficiency with Windows OS, Microsoft Office, and the ability to work collaboratively in a fast-paced environment. Travel to The Woodlands office may be required.

Qualifications

• Entry-level IT support technician role within Kiewit Technology Group.
• Strong customer service and communication skills are required.
• Experience with Windows and Microsoft Office is essential.

Responsibilities

• Provide deskside and remote technical support to employees.
• Troubleshoot enterprise and desktop applications and document tickets.
• Escalate issues impacting production to the appropriate teams.
• Maintain professional relationships with customers and teammates.
• Assist with room setup and AV systems as needed.
• Perform other duties as assigned.

Skills

Customer service

Verbal and written communication

Windows OS

Microsoft Office

Detail-oriented

Problem solving

Valid drivers license

Teamwork

Education

Bachelor's degree

Tools

PowerShell scripting

ServiceNow

Event Viewer

Job description

Kiewit Technology Group is seeking an Entry Level Campus Technician to provide on-site and remote IT support for employees in Houston. You will resolve issues, document tickets, and escalate when necessary, while delivering strong customer service.

The role requires proficiency with Windows OS, Microsoft Office, and the ability to work collaboratively in a fast-paced environment. Travel to The Woodlands office may be required.