IT Help Desk Technician - Grow Your Career, Stock Options

gobravvo; Saint Joseph (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Gobravvo is seeking an IT Help Desk Technician to provide first-line support across a large organization. You will assist internal staff with hardware, software, and network issues, and help maintain smooth operations across multiple locations.

The role emphasizes customer service, clear communication, and opportunities for professional growth within a team-driven environment. A bachelor’s degree and at least one year of IT support experience are preferred.

Qualifications

• Bachelor’s degree (required)
• Minimum 1 year IT support experience
• Proficiency with Microsoft Office 365
• Strong troubleshooting skills for network, hardware, and software issues
• Excellent communication and customer-service oriented approach

Responsibilities

• Serve as the first point of contact for technical support requests from end users
• Perform password resets, printer and network installations, and basic troubleshooting tasks
• Support end user connectivity and software issues, ensuring timely resolution of incidents
• Collaborate with a team of help desk technicians to address and resolve IT challenges
• Document support tickets and maintain clear records of technical issues and solutions
• Deliver outstanding customer service and communicate effectively with users of varying technical backgrounds

Skills

Microsoft Office 365

IT support

Customer service

Communication

Education

Bachelor’s degree

Job description

Gobravvo is seeking an IT Help Desk Technician to provide first-line support across a large organization. You will assist internal staff with hardware, software, and network issues, and help maintain smooth operations across multiple locations.

The role emphasizes customer service, clear communication, and opportunities for professional growth within a team-driven environment. A bachelor’s degree and at least one year of IT support experience are preferred.