IT Help Desk Technician II: Advanced Support & Onboarding

gobravvo; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Gobravvo is seeking an experienced IT Help Desk Technician II to join our Cleveland, OH-based IT solutions team on a full-time basis. You will deliver end-user support, triage requests, and help maintain system availability across Windows servers, AD, DNS, DHCP, and Exchange environments.

You will handle onboarding, incident prioritization to meet SLAs, and use remote tools to resolve issues, while collaborating with a dynamic MSP-like environment to keep networks secure and productive.

Qualifications

• Minimum of four years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
• Two to three years of client-facing experience with excellent communication skills.
• Familiarity with MSP environments is a plus.
• Experience with remote monitoring and management tools is advantageous.
• Proven organizational and time-management skills and ability to manage multiple tasks.

Responsibilities

• Provide prompt support for service desk requests via telephone, web portal, and email.
• Provision and configure systems for new hires and onboarding.
• Prioritize incidents and service requests to meet SLAs.
• Utilize remote diagnostic tools to resolve tickets efficiently.
• Administer servers using Active Directory, DNS, DHCP, and File/Print Services.
• Install and maintain antivirus software and ensure up-to-date virus definitions.
• Perform network administration and maintenance including firewall and switch management.
• Monitor and optimize network software and hardware for secure connectivity.
• Build and deploy file servers and cloud solutions as needed.
• Configure and deploy VOIP solutions and manage unified communications.
• Manage Microsoft Exchange Server for reliable email communication.
• Support telephone solutions as part of UC infrastructure.
• Monitor alert systems and act according to guidelines.
• Analyze event logs to diagnose and repair IT issues.

Skills

Communication skills

Customer service

Problem solving

Team oriented

Sales training

Education

CompTIA Network+

MCSE / MCITP / MCSA

CCNA / CCIE

Tools

ConnectWise RMM

Autotask PSA

Job description

Gobravvo is seeking an experienced IT Help Desk Technician II to join our Cleveland, OH-based IT solutions team on a full-time basis. You will deliver end-user support, triage requests, and help maintain system availability across Windows servers, AD, DNS, DHCP, and Exchange environments.

You will handle onboarding, incident prioritization to meet SLAs, and use remote tools to resolve issues, while collaborating with a dynamic MSP-like environment to keep networks secure and productive.