IT Help Desk Technician

gobravvo; Saint Joseph (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Gobravvo is seeking an IT Help Desk Technician to provide first-line support across a large organization. You will assist internal staff with hardware, software, and network issues, and help maintain smooth operations across multiple locations.

The role emphasizes customer service, clear communication, and opportunities for professional growth within a team-driven environment. A bachelor’s degree and at least one year of IT support experience are preferred.

Qualifications

• Bachelor’s degree (required)
• Minimum 1 year IT support experience
• Proficiency with Microsoft Office 365
• Strong troubleshooting skills for network, hardware, and software issues
• Excellent communication and customer-service oriented approach

Responsibilities

• Serve as the first point of contact for technical support requests from end users
• Perform password resets, printer and network installations, and basic troubleshooting tasks
• Support end user connectivity and software issues, ensuring timely resolution of incidents
• Collaborate with a team of help desk technicians to address and resolve IT challenges
• Document support tickets and maintain clear records of technical issues and solutions
• Deliver outstanding customer service and communicate effectively with users of varying technical backgrounds

Skills

Microsoft Office 365

IT support

Customer service

Communication

Education

Bachelor’s degree

Job description

About the Role

Are you passionate about technology and eager to launch or advance your career in IT support? We are seeking an experienced IT Help Desk Technician to provide essential support to a large organization. As an integral member of the IT help desk team, you will play a key role in ensuring smooth technical operations across hundreds of locations. This IT Help Desk Technician position offers an excellent opportunity to grow professionally within a team‑oriented culture while supporting end users and troubleshooting a variety of technical issues. Working as an IT Help Desk Technician, you will join a dynamic group of professionals who are committed to providing top‑tier IT support. The organization values internal growth, and there are clear opportunities for career advancement for motivated and talented team members. If you have a bachelor’s degree, a customer‑service mindset, and at least one year of IT support experience, you are encouraged to apply for this full‑time position. The IT Help Desk Technician role involves delivering technical assistance to internal staff, resolving IT incidents, and supporting a wide range of hardware and software issues.

IT Help Desk Technician - Summary

Full‑time opportunity dedicated to providing IT support within a large organization. Support internal users across multiple locations with hardware, software, and network issues. Join a team-oriented environment with opportunities for professional growth and internal promotion.

Duties & Responsibilities

• Serve as the first point of contact for technical support requests from end users
• Perform password resets, printer and network installations, and basic troubleshooting tasks
• Support end user connectivity and software issues, ensuring timely resolution of incidents
• Collaborate with a team of help desk technicians to address and resolve IT challenges
• Document support tickets and maintain clear records of technical issues and solutions
• Deliver outstanding customer service and communicate effectively with users of varying technical backgrounds

Salary & Benefits

• Competitive compensation package
• Comprehensive benefits: medical, dental, vision, and life insurance
• Employee Stock Ownership Program
• Dedicated engagement manager for professional support
• Recognized for award‑winning staffing and employee satisfaction

Qualifications & Requirements

• Bachelor’s degree in any field (required)
• Minimum of 1 year of experience in an IT support, help desk, or related technical role
• Proficiency with Microsoft Office 365
• Strong troubleshooting skills for network, hardware, and software issues
• Excellent communication skills and a customer-service oriented approach

Ideal Candidate Snapshot

• Motivated individual seeking career advancement in IT support
• Team player with a collaborative attitude and willingness to learn
• Demonstrates strong problem‑solving abilities and attention to detail
• Comfortable working in a fast‑paced, dynamic environment
• Values a supportive and inclusive workplace culture

Other Relevant Information

Opportunity to work for an industry‑leading organization with a strong reputation. Access to continued professional development and advancement.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.