IT Help Desk Technician - Fast, Friendly Support

Elite-Recruiting-; Deadwood (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Elite-Recruiting- seeks an IT Help Desk Technician to provide first-line technical support for employees, resolving hardware, software, and network issues. You will troubleshoot problems, manage assets, and help users with Office and common business apps.

The role requires strong customer service and communication skills, documentation, and the ability to work across multiple facilities at onsite locations in Gillette, WY.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in IT, CS, or related field preferred.

Responsibilities

• Provide first-level technical support via phone, email, remote support, and in-person assistance.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and business applications.
• Create, prioritize, update, and close support tickets in the ticketing system.
• Maintain documentation and IT asset inventories.
• Assist users with Microsoft Office and common business applications.
• Provide end-user training on software and IT best practices.

Skills

Troubleshooting

Windows

Communication

Customer service

Documentation

Networking basics

Printers/Peripherals

Education

Associate's or Bachelor's degree in IT

Tools

ServiceNow

Zendesk

Jira

Job description

Elite-Recruiting- seeks an IT Help Desk Technician to provide first-line technical support for employees, resolving hardware, software, and network issues. You will troubleshoot problems, manage assets, and help users with Office and common business apps.

The role requires strong customer service and communication skills, documentation, and the ability to work across multiple facilities at onsite locations in Gillette, WY.