Help Desk Technician: Pathway to Cybersecurity (Onsite Knoxville)

Patriot Talent Solutions; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Extensive onboarding and structured training

Hands-on experience in cybersecurity

Clear long-term career pathways

Job summary

A staffing agency is seeking a Helpdesk Technician in Knoxville, TN for a 6-month contract-to-hire position requiring onsite work daily. This role offers an excellent opportunity for IT professionals looking to grow into cybersecurity, providing hands-on exposure to advanced tools and practices. Candidates should have 1-2 years of helpdesk or technical support experience and strong communication skills. The position emphasizes professionalism and a motivated mindset.

Qualifications

• 1–2 years of Helpdesk or Technical Support experience.
• Ability to work onsite daily.
• Demonstrated integrity and discretion with sensitive client environments.

Responsibilities

• Serve as the first line of support for client inquiries.
• Troubleshoot hardware, software, and security-related issues.
• Support endpoint detection & response operations.

Skills

Strong written and verbal communication skills

Motivated and curious mindset

Professional demeanor for executive interactions

Education

Bachelor’s Degree in Business or Information Technology

Tools

Trend Micro EDR

Nessus

OpenVAS

Burp Suite

Metasploit

Job description

A staffing agency is seeking a Helpdesk Technician in Knoxville, TN for a 6-month contract-to-hire position requiring onsite work daily. This role offers an excellent opportunity for IT professionals looking to grow into cybersecurity, providing hands-on exposure to advanced tools and practices. Candidates should have 1-2 years of helpdesk or technical support experience and strong communication skills. The position emphasizes professionalism and a motivated mindset.