Information Technology Help Desk

Brooksource; Knoxville (TN); On-site; USD 24,796; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k plan with company match

Paid time off and sick time

Paid company holidays

Job summary

A technology staffing company is seeking an IT Help Desk Technician in Knoxville, TN, for a contract-to-hire position. This role involves providing Tier 1–2 support for hardware and software issues, focusing on customer service and technical troubleshooting. Candidates should have at least 1 year of technical support experience, knowledge of Windows and Mac systems, and strong communication skills. The position offers a pay rate of $18/hour along with benefits after eligibility.

Qualifications

• 1+ year of experience providing IT or technical support for inbound user requests.
• Experience working with ticketing systems (ServiceNow preferred).
• Working knowledge of Windows and Mac desktops and laptops.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Experience setting up and troubleshooting printers, scanners, and copiers.
• Strong written and verbal communication skills with the ability to translate technical issues for business users.
• Ability to remain calm, professional, and effective under pressure.

Responsibilities

• Provide Tier 1–2 technical support for desktop and laptop hardware, operating systems, and peripherals.
• Troubleshoot and resolve issues related to Windows and Mac environments.
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange.
• Install, configure, and connect printers, scanners, and other peripheral devices.
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up.
• Communicate technical concepts clearly to non-technical users.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Deliver excellent customer service in a fast-paced, high-interaction environment.

Job description

IT Help Desk Technician (Workstation Support)

Location: On-site | Knoxville, TN

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Type: 12+ month contract-to-hire

Pay Rate: $18/hour

Position Overview

We are seeking an IT Help Desk / Workstation Support Technician to join a high-volume support team providing frontline technical assistance in a fast-paced, customer‑focused environment. This role is ideal for someone looking to build a long‑term career in IT support, gain hands‑on experience with enterprise technologies, and develop strong troubleshooting and customer service skills.

This position will focus on diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts while delivering a high level of service to end users both in person and over the phone.

Key Responsibilities

• Provide Tier 1–2 technical support for desktop and laptop hardware, operating systems, and peripherals
• Troubleshoot and resolve issues related to Windows and Mac environments
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
• Install, configure, and connect printers, scanners, and other peripheral devices
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow‑up
• Communicate technical concepts clearly to non‑technical users
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver excellent customer service in a fast‑paced, high‑interaction environment
• Strong customer service experience (in‑person and/or phone support)
• Demonstrated interest in building a career in Information Technology
• Ability to receive feedback and apply constructive criticism effectively

Required Qualifications

• 1+ year of experience providing IT or technical support for inbound user requests
• Experience working with ticketing systems (ServiceNow preferred)
• Working knowledge of Windows and Mac desktops and laptops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Experience setting up and troubleshooting printers, scanners, and copiers
• Strong written and verbal communication skills with the ability to translate technical issues for business users
• Ability to remain calm, professional, and effective under pressure

Preferred Qualifications

• Associate’s degree in Information Technology or related field
• CompTIA A+ or similar technical certificationExposure to basic networking concepts and equipment (routers, switches, hubs)

Disclaimer

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off after you become eligible, sick time, and paid company holidays.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.