Deskside IT Support Specialist II — Exec & Devices

Dunhill Professional Search & Government Solutions; Oak Ridge (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A reputable IT services provider is seeking a Service Desk (Tier II) Deskside Support Contractor in Oak Ridge, Tennessee. The role offers advanced technical support, focusing on troubleshooting, repair, and deployment of computing devices, ensuring reliable IT operations. Candidates should possess a bachelor's degree or equivalent experience and over 5 years in deskside support, with strong customer service skills essential. Knowledge of Apple devices and certifications like CompTIA A+ are preferred.

Qualifications

• 5+ years of experience in deskside support including hardware/software troubleshooting.
• Proficient in supporting Apple devices and Microsoft-based environments.
• Foundational knowledge equivalent to CompTIA A+, ITIL v4 Foundations, or HDI Certification.

Responsibilities

• Provide advanced technical support for computing devices, peripherals, and software.
• Manage incidents and service requests according to established SLAs.
• Maintain a loaner pool of mobile devices and peripherals for short-term use.
• Prepare obsolete computers and ensure secure data removal.

Skills

Customer service skills

Troubleshooting

Hardware maintenance

Software maintenance

Analytical thinking

Education

Bachelors degree or technical school training

Tools

CompTIA A+

ITIL v4 Foundations

HDI Certification

Job description

A reputable IT services provider is seeking a Service Desk (Tier II) Deskside Support Contractor in Oak Ridge, Tennessee. The role offers advanced technical support, focusing on troubleshooting, repair, and deployment of computing devices, ensuring reliable IT operations. Candidates should possess a bachelor's degree or equivalent experience and over 5 years in deskside support, with strong customer service skills essential. Knowledge of Apple devices and certifications like CompTIA A+ are preferred.