IT Help Desk & Systems Supervisor

Flagship Kansas; Topeka (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

CoreFirst Bank & Trust is seeking an experienced IT professional to manage the Help Desk and Desktop Administration, oversee Active Directory and Microsoft 365, and support endpoint management. The role includes on-site and remote assistance, plus supervising scheduling and task assignment to ensure resources are available to complete work.

The ideal candidate will have 5+ years in technical support, 2+ years in IT helpdesk/desktop management, and strong customer service, communication, and

Qualifications

• 5+ years of technical support experience.
• 2+ years of IT helpdesk/desktop management.
• Experience with Microsoft 365, Active Directory, endpoint management, and networking basics.

Responsibilities

• Manage the help desk/desktop team and ensure timely issue resolution.
• Oversee Active Directory, user provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts and permissions across enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals.
• Lead IT projects, ensuring on-time delivery and budget adherence.
• Provide on-site and remote technical support and maintain clear documentation.
• Communicate effectively with IT management and stakeholders on tasks and projects.
• Be on call as needed to support operations.

Skills

Windows administration

Microsoft 365

Active Directory

Endpoint management

DNS/DHCP basics

Customer service

Communication skills

Problem solving

Documentation

On-call

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

CoreFirst Bank & Trust is seeking an experienced IT professional to manage the Help Desk and Desktop Administration, oversee Active Directory and Microsoft 365, and support endpoint management. The role includes on-site and remote assistance, plus supervising scheduling and task assignment to ensure resources are available to complete work.

The ideal candidate will have 5+ years in technical support, 2+ years in IT helpdesk/desktop management, and strong customer service, communication, and