On-Site IT Support Engineer – Desktop & AD Expert

First Bank, Inc.; Newnan (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

First Bank, Inc. is seeking an Associate to provide top-quality IT support to all employees, including answering the Help Line and hands-on problem-solving for IT issues. The role involves coordinating hardware and software for new hires and maintaining documentation of IT procedures.

Ideal candidates will have an Associate Degree in IT or equivalent experience, alongside strong troubleshooting skills and a customer service focus. Some travel required, making this a dynamic opportunity in a supportive team environment.

Qualifications

• Minimum Associate Degree in IT or equivalent work experience.
• Intermediate to advanced knowledge of hardware troubleshooting and repair skills.
• Strong background in Microsoft, Cisco, and ShoreTel technologies.

Responsibilities

• Provide responsive, timely support to all end-user questions.
• Work closely with other IT staff for clear communication on issues.
• Perform installation, configuration, and upgrades of desktop hardware.
• Assist with maintenance of documentation of IT procedures.
• Provide exceptional customer service to all FirstBank associates.

Skills

Hardware troubleshooting

Microsoft technologies

Customer service

Cisco

ShoreTel

Education

Associate Degree in IT or equivalent experience

Tools

Microsoft Active Directory

Microsoft Exchange

Service Desk Tool

Job description

First Bank, Inc. is seeking an Associate to provide top-quality IT support to all employees, including answering the Help Line and hands-on problem-solving for IT issues. The role involves coordinating hardware and software for new hires and maintaining documentation of IT procedures.

Ideal candidates will have an Associate Degree in IT or equivalent experience, alongside strong troubleshooting skills and a customer service focus. Some travel required, making this a dynamic opportunity in a supportive team environment.