IT Operations Supervisor: Help Desk & AD/365

CoreFirst Bank & Trust; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

CoreFirst Bank & Trust in Topeka, KS, is seeking an experienced IT professional to lead the help desk and desktop administration, oversee Active Directory, Microsoft 365, and IT infrastructure, and coordinate service delivery across the organization.

The role includes hands-on technical support, on-site and remote assistance, project management, documentation, and staying aligned with bank security and customer service standards.

Qualifications

• 5+ years of technical support experience.
• 2+ years of IT helpdesk/desktop management.
• Experience with Microsoft 365, Active Directory, endpoint management, and basic networking (DNS, DHCP).

Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user accounts provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals.
• Manage IT projects following IT Project Management methodology, ensuring projects come in on time and within budget.
• Provide on-site and remote technical support.
• Maintain communication with IT management on tasks and projects.
• Create and maintain technical documentation.
• Interface with software vendors to resolve problems with their software.
• Solve problems independently.
• Act in line with quality customer service and CoreFirst mission.
• Be on call.

Skills

Windows Admin

Microsoft 365

Active Directory

Endpoint management

DNS & DHCP

Customer service

Problem solving

Communication

Detail-oriented

Self-starter

Education

High school diploma

Bachelor’s degree preferred

Job description

CoreFirst Bank & Trust in Topeka, KS, is seeking an experienced IT professional to lead the help desk and desktop administration, oversee Active Directory, Microsoft 365, and IT infrastructure, and coordinate service delivery across the organization.

The role includes hands-on technical support, on-site and remote assistance, project management, documentation, and staying aligned with bank security and customer service standards.