IT Generalist Supervisor

CoreFirst Bank & Trust; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

CoreFirst Bank & Trust in Topeka, KS, is seeking an experienced IT professional to lead the help desk and desktop administration, oversee Active Directory, Microsoft 365, and IT infrastructure, and coordinate service delivery across the organization.

The role includes hands-on technical support, on-site and remote assistance, project management, documentation, and staying aligned with bank security and customer service standards.

Qualifications

• 5+ years of technical support experience.
• 2+ years of IT helpdesk/desktop management.
• Experience with Microsoft 365, Active Directory, endpoint management, and basic networking (DNS, DHCP).

Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user accounts provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals.
• Manage IT projects following IT Project Management methodology, ensuring projects come in on time and within budget.
• Provide on-site and remote technical support.
• Maintain communication with IT management on tasks and projects.
• Create and maintain technical documentation.
• Interface with software vendors to resolve problems with their software.
• Solve problems independently.
• Act in line with quality customer service and CoreFirst mission.
• Be on call.

Skills

Windows Admin

Microsoft 365

Active Directory

Endpoint management

DNS & DHCP

Customer service

Problem solving

Communication

Detail-oriented

Self-starter

Education

High school diploma

Bachelor’s degree preferred

Job description

Hours

8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and may exceed 40 hours in some weeks.

Location

Headquarters 3035 SW Topeka Blvd., Topeka, KS 66611.

Role

This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365. Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.

Essential Functions & Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manage IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Perform on-site and remote technical support.
• Maintain excellent communication with IT management on all tasks and projects.
• Create and maintain good technical documentation.
• Interface with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Be on call.

Experience

• 5+ years of technical support experience.
• 2+ years of IT helpdesk/desktop management.
• Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).

Education

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Skills & Abilities

• Proficient with Windows network setup, administration, maintenance, and upgrade.
• Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).
• Strong analytical and problem-solving skills.
• Strong customer service skills and willingness to assist others.
• Ability to relate and empathize with others.
• Listening, oral, and written communication skills.
• Detail-oriented.
• Goal-oriented.
• Initiative/self-starter.

Competencies

Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort is required, including the ability to lift up to fifty (50) pounds.

Travel

Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must have a clean driving record, and pass a drug screen and background checks.
• Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal.

Equal Employment Opportunity

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.