Junior System Administrator & Helpdesk Technician

Empire Management Group, Inc.; Kissimmee (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Empire Management Group, Inc. is seeking a motivated Junior System Administrator & Helpdesk Technician to join the IT team. This dual-role position focuses on maintaining IT systems and providing first-line support for end users in a fast-paced environment.

The role covers hardware/software maintenance, cloud services (Microsoft 365, Azure, Intune), AD user management, security updates, and IT documentation. Travel to office locations may be required for onsite support.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–2 years of IT support, helpdesk, or system administration experience preferred.
• Basic understanding of Windows Server, Active Directory, and networking concepts.
• Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365.
• Strong troubleshooting, multitasking, and problem-solving skills.
• Excellent communication and customer service abilities.
• Willingness and flexibility to travel to office locations when onsite support is needed.
• Eagerness to learn, grow, and contribute to a collaborative IT team.

Responsibilities

• Serve as the primary helpdesk technician for first- and second-level technical support across the organization
• Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
• Provide onsite support at office locations when remote troubleshooting is not sufficient
• Assist in the installation, configuration, and maintenance of hardware and software systems
• Monitor system performance and troubleshoot issues related to networks, servers, and user devices
• Manage user accounts, permissions, and access rights in Active Directory and other systems
• Monitor security tools, apply updates and patches, and assist with backup procedures
• Maintain and update IT documentation, including network diagrams, support logs, and user guides
• Support onboarding and offboarding processes, including setting up and decommissioning user workstations
• Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
• PowerApps Management and small development
• Participate in IT projects including system upgrades, migrations, and new software deployments
• Escalate complex or unresolved issues to senior IT staff when necessary

Skills

Troubleshooting

Communication

Customer service

Multitasking

Problem-solving

Willingness to travel

Education

Associate's or Bachelor's degree in IT/CS

Tools

Active Directory

Windows Server

Microsoft 365

Intune

Meraki

Azure

Vantaca

Job description

Position Summary

We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual‑role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast‑paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.

Key Responsibilities

• Serve as the primary helpdesk technician for first- and second-level technical support across the organization
• Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
• Provide onsite support at office locations when remote troubleshooting is not sufficient
• Assist in the installation, configuration, and maintenance of hardware and software systems
• Monitor system performance and troubleshoot issues related to networks, servers, and user devices
• Manage user accounts, permissions, and access rights in Active Directory and other systems
• Monitor security tools, apply updates and patches, and assist with backup procedures
• Maintain and update IT documentation, including network diagrams, support logs, and user guides
• Support onboarding and offboarding processes, including setting up and decommissioning user workstations
• Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
• PowerApps Management and small development
• Participate in IT projects including system upgrades, migrations, and new software deployments
• Escalate complex or unresolved issues to senior IT staff when necessary

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1‑2 years of IT support, helpdesk, or system administration experience preferred
• Basic understanding of Windows Server, Active Directory, and networking concepts
• Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
• Strong troubleshooting, multitasking, and problem-solving skills
• Excellent communication and customer service abilities
• Willingness and flexibility to travel to office locations when onsite support is needed
• Eagerness to learn, grow, and contribute to a collaborative IT team