IT Generalist Supervisor

Corefirstbank; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

CoreFirst Bank & Trust in Topeka, KS, seeks an IT Help Desk/Desktop Administrator to manage the help desk and desktop team, oversee AD provisioning and access workflows, and resolve hardware and software issues for employees.

The role requires 5+ years in tech support and 2+ years in IT helpdesk/desktop management, with strong Microsoft 365 and networking fundamentals. On-site work with potential on-call requirements and travel within local facilities.

Qualifications

• Requires 5+ years of technical support experience.
• Requires 2+ years of IT helpdesk/desktop management experience.
• Experience with Microsoft 365, Active Directory, endpoint management, and basic networking (DNS, DHCP).

Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts and permissions across enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and peripherals.
• Lead IT projects to stay on time and within budget.
• Provide on-site and remote technical support.
• Maintain documentation and liaise with software vendors.
• Be on call when required.

Skills

Windows administration

Microsoft 365

Active Directory

DNS/DHCP basics

Customer service

Communication

Problem solving

On-call

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft 365

Endpoint management

Job description

Description

Hours: 8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and may exceed 40 hours in some weeks

Location: Headquarters 3035 SW Topeka Blvd.

Topeka, KS 66611

Role: This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365.

Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.

Apply: www.corefirstbank.com/careers

Essential Functions & Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Performs on-site and remote technical support.
• Maintains excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Interfaces with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Ability to be on call.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience

• 5+ years of technical support experience
• 2+ years of IT helpdesk/desktop management
• Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred

Skills & Abilities

• Proficient with Windows network setup, administration, maintenance, and upgrade
• Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to relate and empathize with other people
• Listening, oral, and written communication skills
• Detail-oriented
• Goal-oriented
• Initiative/self-starter

Competencies: Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.

Travel: Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must have a clean driving record, and pass a drug screen and background checks
• Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.