IT Generalist Supervisor

Flagship Kansas; Topeka (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

CoreFirst Bank & Trust is seeking an experienced IT professional to manage the Help Desk and Desktop Administration, oversee Active Directory and Microsoft 365, and support endpoint management. The role includes on-site and remote assistance, plus supervising scheduling and task assignment to ensure resources are available to complete work.

The ideal candidate will have 5+ years in technical support, 2+ years in IT helpdesk/desktop management, and strong customer service, communication, and

Qualifications

• 5+ years of technical support experience.
• 2+ years of IT helpdesk/desktop management.
• Experience with Microsoft 365, Active Directory, endpoint management, and networking basics.

Responsibilities

• Manage the help desk/desktop team and ensure timely issue resolution.
• Oversee Active Directory, user provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts and permissions across enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals.
• Lead IT projects, ensuring on-time delivery and budget adherence.
• Provide on-site and remote technical support and maintain clear documentation.
• Communicate effectively with IT management and stakeholders on tasks and projects.
• Be on call as needed to support operations.

Skills

Windows administration

Microsoft 365

Active Directory

Endpoint management

DNS/DHCP basics

Customer service

Communication skills

Problem solving

Documentation

On-call

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Job Description

Hours:

8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and may exceed 40 hours in some weeks

Location:

3035 SW Topeka Blvd.

Topeka, KS 66611

Role:

This position is responsible for managing and maintaining the bank’s Help Desk and Desktop Administration. Additional responsibilities include managing servers, network partnerships, Active Directory, and Microsoft 365. Supervisory duties will include setting schedules, assigning tasks, ensuring task completion, and ensuring that those under their direction have adequate resources to complete their jobs.

Essential Functions & Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Performs on-site and remote technical support.
• Maintains excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Interfaces with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Ability to be on call.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

• 5+ years of technical support experience
• 2+ years of IT helpdesk/desktop management
• Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred

Skills & Abilities

• Proficient with Windows network setup, administration, maintenance, and upgrade
• Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to relate and empathize with other people
• Listening, oral, and written communication skills
• Detail-oriented
• Goal-oriented
• Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.

Travel

Travel is primarily local during the business day, although some local evening and weekend travel may be expected. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must have a clean driving record and pass a drug screen and background checks
• Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

CoreFirst Employment Practices

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.