IT Help Desk & Systems Supervisor

Corefirstbank; Topeka (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

CoreFirst Bank & Trust in Topeka, KS, seeks an IT Help Desk/Desktop Administrator to manage the help desk and desktop team, oversee AD provisioning and access workflows, and resolve hardware and software issues for employees.

The role requires 5+ years in tech support and 2+ years in IT helpdesk/desktop management, with strong Microsoft 365 and networking fundamentals. On-site work with potential on-call requirements and travel within local facilities.

Qualifications

• Requires 5+ years of technical support experience.
• Requires 2+ years of IT helpdesk/desktop management experience.
• Experience with Microsoft 365, Active Directory, endpoint management, and basic networking (DNS, DHCP).

Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts and permissions across enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and peripherals.
• Lead IT projects to stay on time and within budget.
• Provide on-site and remote technical support.
• Maintain documentation and liaise with software vendors.
• Be on call when required.

Skills

Windows administration

Microsoft 365

Active Directory

DNS/DHCP basics

Customer service

Communication

Problem solving

On-call

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft 365

Endpoint management

Job description

CoreFirst Bank & Trust in Topeka, KS, seeks an IT Help Desk/Desktop Administrator to manage the help desk and desktop team, oversee AD provisioning and access workflows, and resolve hardware and software issues for employees.

The role requires 5+ years in tech support and 2+ years in IT helpdesk/desktop management, with strong Microsoft 365 and networking fundamentals. On-site work with potential on-call requirements and travel within local facilities.