IT Help Desk

Tru Clean Management; Homestead (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) matching

Generous Paid Time Off (PTO)

Job summary

Tru Clean Management in Florida is seeking a dedicated IT Help Desk Technician to join their team. In this critical role, you will be the primary contact for employees experiencing tech-related issues, ensuring smooth operations by resolving hardware, software, and network challenges.

The ideal candidate should have 1–3 years of technical support experience, strong problem-solving skills, and the ability to effectively communicate technical concepts to non-technical users. A competitive salary, comprehensive benefits, and opportunities for professional growth are part of the offer.

Qualifications

• 1–3 years of experience in an IT help desk or technical support role.
• Proficient with Windows 10/11 and macOS environments.
• Experience supporting Microsoft 365 applications.

Responsibilities

• Provide first-level technical assistance and support for computer systems.
• Troubleshoot and resolve technical problems including password resets.
• Log and document all help desk requests and resolutions.

Skills

Troubleshooting skills

Excellent verbal and written communication skills

Ability to multi-task and prioritize workload

Education

Associate degree in Computer Science or related field

Tools

Windows 10/11

macOS

Microsoft 365 applications

Job description

We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing technical issues. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems to ensure minimal disruption to daily business operations.

The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional technical support.

Key Responsibilities

• Technical Support: Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and chat.
• Issue Resolution: Troubleshoot, diagnose, and resolve technical problems including password resets, network connectivity issues, software installation errors, and hardware malfunctions.
• Ticket Management: Log, track, and document all help desk requests and resolutions within the ticketing system; elevate complex issues to Tier 2 or Tier 3 support when necessary.
• Onboarding & Offboarding: Set up, configure, and deploy workstations, laptops, peripheral devices, and accounts for new hires; securely wipe and reclaim assets during offboarding.
• System Maintenance: Maintain accurate inventory records of all company hardware, software licenses, and access permissions.
• User Documentation: Create and update user-facing documentation, quick-start guides, and internal FAQs to promote user self-service.

Qualifications & Skills

Experience: 1–3 years of experience in an IT help desk, technical support, or customer service role.

Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Operating Systems: Proficient with Windows 10/11 and macOS environments.

Software Knowledge: Experience supporting Microsoft 365 applications (Word, Excel, Outlook, Teams), identity management tools, and standard business software.

Core Competencies

• Strong troubleshooting skills and a methodical approach to problem-solving.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to multi-task and prioritize workload effectively in a fast-paced environment.

Preferred Qualifications

Professional certifications such as: CompTIA A+, Network+, Google IT Support Professional, or Microsoft Certified: Modern Desktop Administrator.

Familiarity with remote management tools and modern Applicant Tracking Systems or HRIS/IT ticketing workflows.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning.
• Generous Paid Time Off (PTO) and paid holidays.
• Opportunities for professional development, certifications, and career advancement.