IT Help Desk Technician - Fast-Paced Support & Growth

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

Vision plans)

Supplemental insurance (accident, crit

ical illness, hospital indemnity)

401(k) retirement savings

Life & disability insurance

Employee discounts with preferred vend

Job summary

Russell Tobin is seeking a Help Desk Technician for a leading financial services client in Columbus, OH. The role provides front-line IT support via phone and live chat, troubleshooting hardware and software, and documenting resolutions in the ticketing system.

Candidates should have a high school diploma or GED and 2–5 years of related IT service desk experience. The position requires afternoon coverage with shifts ending 6–8 PM local time, with potential for weekends or overtime.

Qualifications

• High school diploma or GED is required.
• 2–5 years of related customer support or IT service desk experience preferred.
• Experience providing technical support via phone and/or live chat.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service, active listening, and interpersonal skills.
• Ability to work independently, prioritize tasks, and remain composed in a fast-paced environment.
• Proficiency with Windows-based systems and basic computer skills.
• Experience with ticketing systems and documenting technical issues is preferred.
• Ability to work afternoon coverage with shifts ending as late as 6–8 PM local time.
• Flexibility to support variable shifts, including weekends, holidays, overtime, and shift changes.

Responsibilities

• Provide front-line IT support to end users through phone and live chat in a fast-paced environment
• Troubleshoot and resolve hardware, software, and application issues
• Diagnose, triage, research, and resolve technical incidents or elevate when needed
• Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Communicate clearly with users regarding ticket status, next steps, and resolutions
• Support enterprise software, hardware, peripherals, and other IT systems
• Use diagnostic tools and knowledge base resources to resolve technical issues
• Manage multiple requests while maintaining a high level of customer service
• Install, modify, clean, or repair hardware and software as needed
• Collaborate with team members and contribute to process improvements and knowledge sharing

Skills

Customer support

IT service desk

Troubleshooting

Communication skills

Windows OS

Ticketing systems

Education

High school diploma or GED

Tools

Ticketing systems

Job description

Russell Tobin is seeking a Help Desk Technician for a leading financial services client in Columbus, OH. The role provides front-line IT support via phone and live chat, troubleshooting hardware and software, and documenting resolutions in the ticketing system.

Candidates should have a high school diploma or GED and 2–5 years of related IT service desk experience. The position requires afternoon coverage with shifts ending 6–8 PM local time, with potential for weekends or overtime.