IT Help Desk Supervisor — Lead Tech Support & SLAs

Cornerstone Holding; Bismarck, Northern (ND, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits Program

Incentive Compensation Plan

Job summary

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead frontline IT staff in Bismarck, ND or Fargo, ND. This full-time role focuses on optimizing support operations, enforcing SLAs, and building a customer-first culture.

The ideal candidate will have strong leadership and communication skills, plus the ability to troubleshoot complex IT issues and adapt to a flexible schedule including travel as required.

Qualifications

• Associate's degree in Computer Information Technology or 6 years of Help Desk experience, or equivalent.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Bridge the gap between frontline IT technicians and business stakeholders.
• Focus on optimizing support efficiency, enforcing SLAs, and cultivating a customer-first culture.

Skills

Leadership & supervision

Verbal & written communication

Troubleshooting IT systems

Flexible schedule travel

Education

Associate's degree in Computer Information Technology or 6 years Help Desk experience

Job description

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead frontline IT staff in Bismarck, ND or Fargo, ND. This full-time role focuses on optimizing support operations, enforcing SLAs, and building a customer-first culture.

The ideal candidate will have strong leadership and communication skills, plus the ability to troubleshoot complex IT issues and adapt to a flexible schedule including travel as required.