IT Help Desk Supervisor

Cornerstone Holding

Bismarck, Northern (ND, KY)

Hybrid

USD 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Competitive Pay

Comprehensive Benefits Program

Incentive Compensation Plan

Job summary

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead frontline IT staff in Bismarck, ND or Fargo, ND. This full-time role focuses on optimizing support operations, enforcing SLAs, and building a customer-first culture.

The ideal candidate will have strong leadership and communication skills, plus the ability to troubleshoot complex IT issues and adapt to a flexible schedule including travel as required.

Qualifications

Associate's degree in Computer Information Technology or 6 years of Help Desk experience, or equivalent.
Strong leadership and team management abilities.
Excellent verbal and written communication skills.

Responsibilities

Bridge the gap between frontline IT technicians and business stakeholders.
Focus on optimizing support efficiency, enforcing SLAs, and cultivating a customer-first culture.

Skills

Leadership & supervision

Verbal & written communication

Troubleshooting IT systems

Flexible schedule travel

Education

Associate's degree in Computer Information Technology or 6 years Help Desk experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Supervisor

Full Time Bismarck, ND, US

Job Title: IT Help Desk Supervisor

Location: Bismarck, ND or Fargo, ND

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.

What We’re Looking For

Demonstrated leadership and management skills
Excellent verbal and written communication skills
Ability to identify and resolve computer system malfunctions and operations problems
Ability to work a flexible schedule and travel as required

Associate's degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us