IT Help Desk Specialist: Frontline Tech Support & Asset Mgmt

First National Bank in Sioux Falls; Sioux Falls, Northern (SD, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Job summary

The First National Bank in Sioux Falls is seeking a Help Desk Specialist to provide first-line technical support on-site in Sioux Falls, SD. You will troubleshoot issues, escalate when needed, and help build and maintain the IT knowledge base.

You will also deploy PCs, printers, and peripherals, maintaining inventory and related docs. Our FIRST Values guide daily work: Family, Independence & Innovation, Relationships, Stewardship, and Teamwork.

Qualifications

• Provide first-level technical support and troubleshoot service desk calls.
• Collaborate with second-level support for escalated issues.
• Build and deploy PCs, printers, and peripheral equipment.

Responsibilities

• Onsite support for technology-related issues for teammates and organization.
• Document incidents and resolutions in logs and knowledge base.
• Assist with hardware setup for new hires and inventory management.

Skills

Troubleshooting

Customer support

Communication

Problem solving

Team collaboration

Tools

Asset management system

Job description

The First National Bank in Sioux Falls is seeking a Help Desk Specialist to provide first-line technical support on-site in Sioux Falls, SD. You will troubleshoot issues, escalate when needed, and help build and maintain the IT knowledge base.

You will also deploy PCs, printers, and peripherals, maintaining inventory and related docs. Our FIRST Values guide daily work: Family, Independence & Innovation, Relationships, Stewardship, and Teamwork.