IT Help Desk Supervisor: Lead Tech Support & SLA Excellence

Cornerstone Bank; Fargo (ND); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Job summary

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the desktop and help desk teams in Bismarck, ND or Fargo, ND. This full-time role focuses on delivering efficient IT support and upholding strong customer service standards.

The supervisor will manage SLAs, mentor staff, and partner with business units to continually improve support operations and response times. This position requires an Associate's degree or equivalent experience and flexibility to travel as needed.

Qualifications

• Associate's degree in Computer Information Technology or related field, or 6 years of Help Desk experience.
• Strong leadership and communication abilities.
• Ability to identify and resolve IT issues and optimize workflows.

Responsibilities

• Lead IT help desk team to deliver timely technical support.
• Enforce SLAs and monitor service performance.
• Collaborate with stakeholders to improve IT support processes.

Skills

Leadership

Communication

Problem solving

Flexibility

Education

Associate's degree in Computer Information Technology

Job description

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the desktop and help desk teams in Bismarck, ND or Fargo, ND. This full-time role focuses on delivering efficient IT support and upholding strong customer service standards.

The supervisor will manage SLAs, mentor staff, and partner with business units to continually improve support operations and response times. This position requires an Associate's degree or equivalent experience and flexibility to travel as needed.