IT Service Desk Leader: Grow Your Team & Elevate Support

R.D. Offutt Company; Fargo (ND); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

State-of-the-art workspaces

Comprehensive benefits package

Job summary

R.D. Offutt Company in Fargo, ND is seeking an IT Service Desk Manager who can lead a team, deliver fast, reliable support, and build strong relationships across the business.

You will coach a dedicated service desk, drive adoption of new tools, and create a customer-first culture while solving problems and improving processes. This role offers a collaborative environment in a downtown Fargo office with opportunities to grow and contribute to technology initiatives that impact operations

Qualifications

• Experience leading a service desk or IT support team.
• Proven ability to deliver excellent customer experiences and build relationships.
• Strong problem-solving and communication skills.

Responsibilities

• Lead the IT Service Desk team and ensure fast, reliable support for staff.
• Create a customer-first culture where users feel heard and supported.
• Coach and develop the team to grow and improve performance.
• Partner with other IT and business teams to roll out new tools and processes.
• Identify trends, streamline processes, and improve service delivery.

Skills

IT leadership

Customer service

Technical troubleshooting

Communication

Project management

Education

Associate degree or higher in Computer Science or related field

Job description

R.D. Offutt Company in Fargo, ND is seeking an IT Service Desk Manager who can lead a team, deliver fast, reliable support, and build strong relationships across the business.

You will coach a dedicated service desk, drive adoption of new tools, and create a customer-first culture while solving problems and improving processes. This role offers a collaborative environment in a downtown Fargo office with opportunities to grow and contribute to technology initiatives that impact operations