IT Help Desk Supervisor

Cornerstone Banks; Fargo (ND); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

People-first culture

Innovative banking approach

Development opportunities

Competitive pay & benefits program

Incentive compensation plan

Zusammenfassung

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the help desk team in a dynamic banking environment. This full-time role is based in Fargo, ND, with possible duties in Bismarck or Fargo as needed.

The position requires demonstrated leadership, excellent communication skills, and the ability to resolve technical issues while coordinating with business stakeholders. A flexible schedule and travel as required are expected.

Qualifikationen

• Leadership and management capability.
• Excellent verbal and written communication skills.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to work a flexible schedule and travel as required.

Aufgaben

• Bridge the gap between frontline IT technicians and business stakeholders.
• Focus on optimizing support efficiency and enforcing SLAs.
• Cultivate a customer-first support culture.

Kenntnisse

Leadership

Communication

Troubleshooting

Travel Flexibility

Ausbildung

Associate degree or 6 years Help Desk experience

Jobbeschreibung

About Us

At Cornerstone Bank, we do more than banking - we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

Job Details

Job Title: IT Help Desk Supervisor

Location: Bismarck, ND or Fargo, ND

Employment Type: Full-Time

What You’ll Do

The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.

What We’re Looking For

• Demonstrated leadership and management skills
• Excellent verbal and written communication skills
• Ability to identify and resolve computer system malfunctions and operations problems
• Ability to work a flexible schedule and travel as required

Background & Experience

Associate’s degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.

EOE, Including Disability/Vets