IT Help Desk Supervisor

Cornerstone Bank; Fargo (ND); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Job summary

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the desktop and help desk teams in Bismarck, ND or Fargo, ND. This full-time role focuses on delivering efficient IT support and upholding strong customer service standards.

The supervisor will manage SLAs, mentor staff, and partner with business units to continually improve support operations and response times. This position requires an Associate's degree or equivalent experience and flexibility to travel as needed.

Qualifications

• Associate's degree in Computer Information Technology or related field, or 6 years of Help Desk experience.
• Strong leadership and communication abilities.
• Ability to identify and resolve IT issues and optimize workflows.

Responsibilities

• Lead IT help desk team to deliver timely technical support.
• Enforce SLAs and monitor service performance.
• Collaborate with stakeholders to improve IT support processes.

Skills

Leadership

Communication

Problem solving

Flexibility

Education

Associate's degree in Computer Information Technology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Supervisor

Full Time Bismarck, ND, US

Job Title: IT Help Desk Supervisor

Location: Bismarck, ND or Fargo, ND

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.

What You’ll Do

The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.

What We’re Looking For

• Demonstrated leadership and management skills
• Excellent verbal and written communication skills
• Ability to identify and resolve computer system malfunctions and operations problems
• Ability to work a flexible schedule and travel as required

Associate's degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Pre-employment background and credit screening are required for this position.