IT Help Desk Supervisor: Lead SLA-Driven Support

Cornerstone Banks; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

People-first culture

Innovative banking approach

Development opportunities

Competitive pay & benefits program

Incentive compensation plan

Job summary

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the help desk team in a dynamic banking environment. This full-time role is based in Fargo, ND, with possible duties in Bismarck or Fargo as needed.

The position requires demonstrated leadership, excellent communication skills, and the ability to resolve technical issues while coordinating with business stakeholders. A flexible schedule and travel as required are expected.

Qualifications

• Leadership and management capability.
• Excellent verbal and written communication skills.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to work a flexible schedule and travel as required.

Responsibilities

• Bridge the gap between frontline IT technicians and business stakeholders.
• Focus on optimizing support efficiency and enforcing SLAs.
• Cultivate a customer-first support culture.

Skills

Leadership

Communication

Troubleshooting

Travel Flexibility

Education

Associate degree or 6 years Help Desk experience

Job description

Cornerstone Bank is seeking an IT Help Desk Supervisor to lead the help desk team in a dynamic banking environment. This full-time role is based in Fargo, ND, with possible duties in Bismarck or Fargo as needed.

The position requires demonstrated leadership, excellent communication skills, and the ability to resolve technical issues while coordinating with business stakeholders. A flexible schedule and travel as required are expected.