IT Help Desk Supervisor - In-Office Tempe (Lead)

Cranial Technologies, Inc.; Tempe (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

Paid Time Off + Holidays

Life Insurance

Job summary

Cranial Technologies, Inc. is seeking an IT Help Desk Supervisor for our Tempe, AZ headquarters. This 100% in-office role leads first- and second-tier support, supervising staff, managing queues, and coordinating hardware/software delivery with IT teams to resolve issues.

The position requires a Bachelor’s degree in IT/CS, 5+ years IT experience, 3+ years in supervision, and strong communication skills. Salary ranges from $75,000 to $95,000 annually.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years’ experience in Information Technology.
• 3+ years’ experience in a supervisory or management role.
• Exceptional communication skills, both oral and written.

Responsibilities

• Oversee daily IT Helpdesk operations and ensure adequate coverage during business hours.
• Supervise Helpdesk technicians and support staff, assign workload and review performance.
• Coordinate hardware, software, networks, and endpoint management; drive process improvements.
• Manage escalations, vendor relationships, and budget considerations; ensure SLA adherence.

Job description

Cranial Technologies, Inc. is seeking an IT Help Desk Supervisor for our Tempe, AZ headquarters. This 100% in-office role leads first- and second-tier support, supervising staff, managing queues, and coordinating hardware/software delivery with IT teams to resolve issues.

The position requires a Bachelor’s degree in IT/CS, 5+ years IT experience, 3+ years in supervision, and strong communication skills. Salary ranges from $75,000 to $95,000 annually.