IT Help Desk Coordinator: Office 365, AD, & PTO Benefits

BASIS Ed; Scottsdale (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employer paid medical and dental insurance

Vision insurance

PTO

401k with partial match

Childcare Savings Opportunity

Job summary

An educational institution in Scottsdale, AZ seeks an IT Coordinator to provide help desk support for various technologies, such as desktops and mobile devices. This position requires a Technical degree and 1-2 years of IT Help Desk experience. The successful candidate will have strong communication skills and be able to manage various IT tasks efficiently. A competitive salary and benefits package, including medical and dental insurance, are offered.

Qualifications

• Knowledge and understanding of BASIS organization.
• Ability to interpret a variety of instructions in written or verbal form.

Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones.
• Imaging computers utilizing PXE boot.
• Maintaining computer and mobile device updates/patches.
• Maintain and create documentation of IT processes.

Skills

Excellent customer service skills

Attention to detail

Strong project management skills

Analytical with strong problem-solving skills

Education

Technical or Associates degree

1-2 years in an IT Help Desk environment

Tools

Office 365 Suite

Active Directory

DHCP

Windows 10

Job description

An educational institution in Scottsdale, AZ seeks an IT Coordinator to provide help desk support for various technologies, such as desktops and mobile devices. This position requires a Technical degree and 1-2 years of IT Help Desk experience. The successful candidate will have strong communication skills and be able to manage various IT tasks efficiently. A competitive salary and benefits package, including medical and dental insurance, are offered.