IT Help Desk Supervisor – Onsite in Tempe

Cranial Technologies, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Plan

18 Days of Paid Time Off plus 7 paid H

Life Insurance

Short/Long Term Disability Insurance

Job summary

Cranial Technologies, headquartered in Tempe, AZ, seeks an IT Help Desk Supervisor to lead first- and second-tier support across the organization. This 100% in-office role at our Tempe headquarters oversees ticketing, escalations, and cross-functional IT delivery to ensure timely, professional service.

You will supervise Helpdesk staff, drive performance metrics, and coordinate with Infrastructure, Network, Security, and Applications teams while mentoring team members and fostering continuous

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 5+ years of information technology experience.
• 3+ years in a supervisory or management role.
• Exceptional communication skills and strong troubleshooting abilities.

Responsibilities

• Oversee daily Helpdesk operations and coverage during business hours.
• Supervise Helpdesk staff and coordinate workload distribution.
• Manage escalations, queues, and performance metrics.
• Coordinate hardware, software, networks, and mobile device support.
• Ensure documentation and SOP adherence across IT processes.

Skills

Communication

Troubleshooting

Leadership

Education

Bachelor’s Degree in IT/CS

Tools

Microsoft Entra ID

Active Directory

Intune

ITSM / Ticketing Platform

Job description

Cranial Technologies, headquartered in Tempe, AZ, seeks an IT Help Desk Supervisor to lead first- and second-tier support across the organization. This 100% in-office role at our Tempe headquarters oversees ticketing, escalations, and cross-functional IT delivery to ensure timely, professional service.

You will supervise Helpdesk staff, drive performance metrics, and coordinate with Infrastructure, Network, Security, and Applications teams while mentoring team members and fostering continuous