Help Desk Specialist

Recru, LLC.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Recru, LLC. is seeking a Help Desk Specialist in Houston to provide first-line technical support for end users, troubleshoot hardware, software, and network issues, and maintain high productivity.

You will respond to tickets via phone, email, or chat, install and configure desktops, escalate complex problems, document activities, and contribute to user training and best practices.

Qualifications

• Experience delivering first-line IT support to end users.
• Strong troubleshooting for hardware, software, and networking.
• Ability to handle tickets via phone, email, or chat.
• Experience installing and configuring desktop OS and applications.
• Comfort with documenting all support activities.
• Ability to train users on software and best practices.

Responsibilities

• Respond to user tickets via phone, email, or chat, diagnosing and resolving common issues.
• Install, configure, and maintain desktop and laptop operating systems and applications.
• Escalate unresolved incidents to senior technical staff, following documented procedures.
• Track and document all support activities in the ticketing system.
• Conduct routine system checks and preventive maintenance to minimize downtime.
• Provide user training on software tools and best practices to improve self-service.

Skills

Troubleshooting

Customer service

Ticketing systems

Desktop OS installation

Documentation

End-user training

Job description

The Help Desk Specialist provides first-line technical support to end users, troubleshooting hardware, software, and network issues. They ensure high customer satisfaction by resolving incidents quickly and escalating complex problems as needed. This role is critical to maintaining productivity across the organization.

Key Responsibilities:

1. Respond to user tickets via phone, email, or chat, diagnosing and resolving common issues
2. Install, configure, and maintain desktop and laptop operating systems and applications
3. Escalate unresolved incidents to senior technical staff, following documented procedures
4. Track and document all support activities in the ticketing system
5. Conduct routine system checks and preventive maintenance to minimize downtime
6. Provide user training on software tools and best practices to improve self-service

You have strong troubleshooting skills for hardware and software. You can manage tickets efficiently via phone, email, chat. You enjoy training users and documenting support processes